Refund policy

Refund/Return/Cancellation/Replacement Policy

At Merakii Mee, we put a lot of care into ensuring that each product undergoes a thorough quality check before it reaches you. Because of this, we generally follow a no exchange, no return policy. However, if there’s an issue with your order, please don’t hesitate to reach out to us at contactus@merakiimee.com. We’re here to help!

In special cases, if a return is needed, the return shipping cost will be borne by the customer. Once we receive and inspect the item, we’ll let you know whether the return or exchange has been approved. If approved, we’ll process the refund to your original payment method or we will connect with you if you need the refund with some other payment method, or connect with you to arrange for an exchange. Please bear in mind that it may take a little time for your bank or credit card company to reflect the refund.

Note: We kindly ask that you double-check your order before placing it, as returns or exchanges cannot be made for cases where the wrong product is ordered or there’s any confusion about the product. If you’re unsure, feel free to reach out to us for clarification before completing your purchase.

Returns or exchanges can be considered for the following reasons:

  • If the product was damaged during shipping.
  • If the wrong product was delivered.

Damages and Issues: We kindly request that you check your order as soon as it arrives. Should there be any concerns, such as receiving a damaged or incorrect item, please let us know within 24 hours so we can work with you to make things right. To help us evaluate your claim, we suggest taking an unboxing video (without edits, cuts, or transitions, starting from the moment you open the shipping package).

Exchanges: While we typically don’t offer exchanges or returns, we understand that things happen! If you’ve received a damaged product and would prefer an exchange, simply contact us within 24 hours of delivery at contactus@merakiimee.com, or send us a message on Instagram (@merakii.mee_india) or WhatsApp at +91 91678 87251. We’d also appreciate it if you could include a few close-up images of the product.

Cancellation: Once an order is placed, we are unable to offer cancellations. We appreciate your understanding on this! However, in certain cases, we may be able to accommodate a cancellation request, though a cancellation fee of Rs. 100/- will apply.

Note: In case of a return, the customer is responsible for covering the return shipping costs. We also recommend creating an unboxing video (without edits, cuts, or transitions) to help support any claim for damages. Please know that decisions regarding returns, exchanges, or refunds are made by the Merakii Mee team, and we aim to always make decisions with fairness in mind.

The following situations may not qualify for exchanges, returns, or cancellations:

  • Minor differences in color or design.
  • Cases where the product is not defective or damaged.
  • Return-to-Origin (RTO) situations due to an incorrect delivery address, missed delivery attempts, or if the order is refused upon delivery. In these instances, the customer will be responsible for additional delivery charges to have the order reshipped.
  • Products that are returned in a used or damaged condition.
  • Products returned due to size issues (please refer to our size guide before placing your order).
  • Items that have already been exchanged or returned are not eligible for further replacements.
  • Shipments/order stuck in-transit, as we do not have direct control on the shipping partners internal processes. However, if the shipment is declared as lost by the shipping partner, the customer will be eligible for full refund including shipping charges.

We hope this policy offers some clarity, but if you have any questions or concerns, we’re always happy to assist. Thank you for choosing Merakii Mee!