FAQ's

Have Questions?

Message us anytime on WhatsApp for quick answers! 💬⚡

We offer fast and reliable shipping across India. Here’s a quick breakdown:

Region	Free Shipping Threshold	Shipping Charge (below threshold)
Pan India (excluding North-East & J&K)	Free shipping on orders above ₹199	₹60
North-East Region & J&K	Free shipping on orders above ₹350	₹100

Currently, we operate mostly on secure prepaid payment methods. We have tie-up with Cashfree Payments. Available options:

We understand some customers prefer COD, so we offer Partial COD across India.

Here’s how it works:

Pay 30% of your order value online at checkout to confirm your order.
Pay the remaining balance in cash at the time of delivery.
Please note: A flat ₹50 COD fee applies to all Partial COD orders. This amount is charged by the shipping company to provide COD service.

⚠️ Important:

If the order is rejected or refused at delivery, the 30% advance is non-refundable.
This system helps us avoid losses from fake or unaccepted COD orders and allows us to keep prices affordable.

As a small business, every order matters to us. Unfortunately, in the past, many full COD orders were rejected at the time of delivery, causing us:

Partial COD gives you the flexibility of COD while protecting us from fraudulent orders. We thank you for your understanding and support 🙏

Most of our products are made of Stainless Steel or Premium Alloy with rich coating.
All stainless steel items are anti-tarnish, hypoallergenic, and skin-friendly.

Orders are usually delivered within 7–10 working days after dispatch. However, the order may get delivered within 2-5 days as well depending upon the delivery location.
We work with multiple reliable courier partners to ensure smooth and timely deliveries.

To keep your jewellery looking new:

Avoid wearing it while bathing, swimming, or doing sports.
Keep away from perfumes, sprays, lotions, or chemicals.
Remove before sleeping.
Store separately in a cool, dry place, preferably in a padded jewellery box or anti-tarnish pouch.
For more information, please visit: Jewellery Love & Care

Refund / Return Policy

We follow a No Exchange / No Return / No Refund policy.
However, if your product arrives damaged, defective, or incorrect, please contact us at contactus@merakiimee.com within 24 hours of delivery.
Once we inspect and approve the issue, refunds will be processed to your original payment method. (Please allow your bank/credit card provider some time to reflect the refund.)

Exchanges (Only for Damaged/Defective Products)

For damaged items, you can request an exchange by emailing us, messaging us on Instagram (@merakii.mee_india), or WhatsApp (+91 91678 87251) with clear product photos.
Return courier charges are to be borne by the customer.
We recommend recording an unboxing video as proof for claims.

⚠️ Note: Final approval of return/exchange/refund requests lies with Merakii Mee. Our decision will be final.

Orders can only be changed or cancelled within 2 hours of placing the order by contacting us directly on WhatsApp/Email. After this, the order is processed and cannot be modified.

Currently, we ship across India only. We plan to add international shipping soon!
Yes 💝! On request, we can add gift wrapping and a handwritten note. Perfect for birthdays, anniversaries, and surprises.